Shipping Policy

Shipping Address

  • A complete and accurate delivery address is required.

  • Once an order is prepared for shipment or dispatched, the shipping address cannot be changed.

  • If a package is returned due to an incorrect or incomplete address, we will contact you for correction. Reshipping will incur an additional shipping fee.

  • A daytime phone number is required for all orders.

  • If a package is returned as undeliverable, please contact us to arrange reshipment.

Shipping Time

  • Delivery times depend on the shipping method chosen and the order time.

  • Most orders arrive within 3–5 business days.

Shipping Costs

  • Shipping costs are calculated at checkout based on your shipping address and order total.

  • Free shipping is not available in some countries where reliable, low-cost delivery cannot be guaranteed.

  • We are continually working to expand free shipping to more locations.

International Shipping

  • We ship worldwide to most countries.

  • Your country may charge import duties, taxes, or VAT. These are not included in your payment at checkout.

  • Items shipped from overseas warehouses usually do not require customs duties.

  • Warranty support is available for all items, but customers must cover the cost of warranty-related shipping.

Item Availability

  • Our inventory updates in real time.

  • If an item can be added to your cart, it is in stock.

  • Out-of-stock items will be marked accordingly and cannot be added to the cart.

  • Some products are available for pre-order.

Order Tracking

  • Once your order ships, you will receive an email with tracking details.

  • Tracking information may take 24–48 hours to update on the carrier’s website.

Holiday Delays

  • During peak seasons and holidays, shipping may be delayed.

  • If your order is significantly delayed, we will notify you via email.

  • We appreciate your patience and understanding.

FAQs

1. I ordered multiple items. Will they arrive together?

  • Your items may arrive separately or from different couriers.

  • No extra shipping fees will be charged for multiple deliveries.

2. Can I ship my order to a P.O. Box?

  • Unfortunately, we do not ship to P.O. Boxes.

3. Can you mark my package as a gift to avoid duty/VAT/import fees?

  • No, we cannot mark packages as gifts, as this is illegal and could affect Comfyer’s ability to export products.

For any shipping inquiries, please contact us at support@comfyer.net.